Introduction
Growth Catalyst Pte. Ltd. (“GC”, “we” or “us”) takes the privacy of your information seriously. This Privacy Policy applies to the growthcatalyst.com.sg website (the “Website”), and governs data collection, processing, and usage in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore (“PDPA”). By using our sites, you consent to the data practices described in this statement. Capitalized terms that are not defined in this Privacy Policy have the meaning given to them in our Terms of Service.
Information Collected from All Visitors to our site
We will obtain personal data about you when you visit us. When you visit us, we may monitor the use of this Website using cookies and similar tracking devices. For example, we may monitor the number of times you visit our Website or pages you go to. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we may or may not be able to identify you individually.
This Privacy Policy applies to all visitors to our Website.
Additional Personal Information that May be Collected
GC may collect and process:
- Personally, identifiable information, such as:
- Your e-mail address, company name and name, when you contact us.
- Details contained in the relevant document that you key in when you use our Services. These details may include your name, handphone number, email, company name for the purpose of your query or sign up of our free online course/masterclass; (“Personal Information”)
- Information about your computer hardware and software when you use our Website. The information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by GC for the operation of the Services, to maintain the quality of the Services, and to provide general statistics regarding the use of the www.growthcatalyst.com.sg Website.
- Enter into an agreement or contract with us to provide you with our consultancy and advisory services.
- Register for and enrol in any of the training courses and programmes that we conduct (including the processing of your applications under any government funding programmes that we are under)
- Respond to our electronic direct mails (EDMs) sent by us as part of our marketing or promotion campaigns through an authorised third party EDM service provider
- Are referred to us for our services by one of our clients
- Enquire about our range of training courses and services
- Visit our website and leave behind your contact information through our contact form.
- Communicate with us via emails or written correspondences
Use of Personal Information
GC uses the collected information:
- To operate the Website and deliver our coaching, consultancy & advisory services;
- To process, and where necessary, respond to your application, enquiry or request;
- To gather customer feedback;
- To inform or update you of other products or services available from GC and its affiliates, where you have consented to be contacted for such purposes;
- To monitor, improve and administer the Website and Services, and to provide general statistics regarding the user of the Website;
- To update you on changes to the Website and Services.
- Enrolling you on our training programmes
- Conduct training courses and programmes that you have signed up for
- Process account payables/receivables
- Process billing, payment and other credit-related activities
- Conduct direct marketing and lead generation activities through analysing and tracking of our sales proposals, advertisements and EDMs on our events, conferences, masterclass and masterminds
- Conduct joint marketing with other companies and service providers
- Respond to your inquiries and feedback to improve our quality of service
- Carry out our obligations arising from any contracts entered into between you and us
- Comply with or fulfil legal obligations and regulatory requirements
Non-disclosure
GC will disclose or share your Personal Information, without notice, only if required to do so by law or in the good faith belief that any such action is necessary to: (a) comply with any legal requirements or comply with legal process served on GC or the Website; (b) protect and defend the rights or property of GC; and (c) act under exigent circumstances to protect the personal safety of users of growthcatalyst.com.sg.
We may disclose your personal information to third parties: (a) in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; and (b) if growthcatalyst.com.sg or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Some of these third parties include:
• External education regulators (e.g.Enterprise Singapore)
• External Professional Service providers (Auditors)
• CRM Service Vendors (e.g. Keap)
• EDM/ Email Service Vendors (e.g. Convertkit)
• Cloud Service Providers (e.g.Google)
Use Of Cookies
The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard drive by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
Cookies on the Website may be used to ensure a smooth user experience, perform analytics, and for showing relevant advertisements. Please note that third parties (such as analytics software) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. The Website uses Google Analytics. Please refer to http://www.google.com/policies/privacy/partners to find out more about how Google uses data when you use our website and how to control the information sent to Google.
Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to access all or parts of our Website or to fully experience the interactive features of the GC services or websites you visit.
Security Of Your Personal Information
We strive to maintain the safety of your Personal Information. Any payment transactions will be encrypted using SSL technology. Unfortunately, no internet-based service is completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.
Access to, Updating, and Non-Use of Your Personal Information
Subject to the exceptions referred to in section 21(2) of PDPA, you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to grow@growthcatalyst.com.sg. We may make a small charge for this service.
We want to ensure that your Personal Information is accurate and up to date. If any of the information that you have provided to GC changes, for example, if you change your email address, name, or contact number, please let us know the correct details by sending an email to grow@growthcatalyst.com.sg. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information that is inaccurate.
You have the right to ask us not to collect, use, process, or disclose your Personal Information in any of the manner described herein. We will usually inform you (before collecting your Personal Information) if we intend to use your Personal Information for such purposes or if we intend to disclose your Personal Information to any third party for such purposes. You can give us notice of your intention to halt the collection, use, processing, or disclosure of your Personal Information at any time by giving us reasonable advance notice and contacting us at grow@growthcatalyst.com.sg. We will advise you of the likely consequences of your withdrawal of consent, e.g. without your personal contact information, we may not be able to inform you of future services offered by us.
Your request for withdrawal of consent can take the form of an email or letter to us, or through the “Unsubscribe” feature in an online service.
Links to Other Websites
Our Website may contain links to other websites. This Privacy Policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes To This Statement
GC will occasionally update this Privacy Policy to reflect customer feedback. GC encourages you to periodically review this Privacy Policy to be informed of how GC is protecting your information.
Contact Information
Growth Catalyst Pte Ltd welcomes your comments regarding this Privacy Policy. If you believe that growthcatalyst.com.sg has not adhered to this Privacy Policy, please contact our Data Protection Officer (DPO) at grow@growthcatalyst.com.sg.
Any Query should include, at least but not limited to the following details:
• Your full name and contact information
• Brief description of your query
Last update : 30 June 2021
